ipView WallBoard

Target Market

The target market for ipView Wallboard is all BCM customers with departments handling large number of calls who wish to:

• Improve efficiency – by enabling agents and supervisors to respond to real time call traffic statistics
• Improve customer service – by helping to reduce queue times as well as the number of missed or abandoned calls

Features and Benefits

• Call Centre parameters — up to 6 out of a total of 15 parameters can be displayed to provide the most relevant details for your business needs
• Reporting for Call Centre messages— scrolling information can be displayed for agents as well as alarms triggered when thresholds are met.
• Simple real time configuration - allowing immediate selection of display parameters and messages
• High intensity display - with an anti-glare screen for maximum visibility for call centre agents and supervisors